OZZBECO KENYA LIMITED
Privacy Policy
WhatsApp Bot | SMS & Voice Agent Services
Effective Date: March 2, 2026
1. Introduction
Ozzbeco Kenya Limited (“we”, “our”, or “us”) operates a restaurant communication service through WhatsApp, SMS, and Voice channels. This Privacy Policy explains how we collect, use, store, and protect the personal information of customers who interact with our automated bots and agents.
By messaging us on WhatsApp, sending us an SMS, or interacting with our voice agent, you agree to the practices described in this Privacy Policy.
2. Information We Collect
When you interact with our WhatsApp bot, SMS agent, or voice agent, we may collect the following information:
2.1 Information You Provide Directly
- Your name
- Your phone number (WhatsApp, SMS, or voice number)
- Reservation details (date, time, party size, special requests)
- Food order details and preferences
- Dietary requirements or allergies
- Feedback and reviews you share with us
2.2 Information Collected Automatically
- Message timestamps and interaction history
- WhatsApp profile name (if shared by WhatsApp)
- Device type and platform (WhatsApp, SMS, or voice)
- Conversation logs for quality assurance and bot improvement
2.3 Information from Voice Interactions
- Voice recordings (where required for order processing or support)
- Call duration and timestamp
- Transcriptions of voice interactions for service improvement
3. How We Use Your Information
We use the information collected for the following purposes:
3.1 Service Delivery
- Processing and confirming table reservations
- Taking and fulfilling food orders
- Sending order confirmations and updates
- Answering questions about our menu, hours, and location
- Providing customer support via WhatsApp, SMS, and voice
3.2 Service Improvement
- Improving our automated bot responses and accuracy
- Analysing interaction patterns to enhance customer experience
- Training and refining our AI voice and chat agents
3.3 Communication
- Sending reservation reminders and confirmations
- Notifying you of order status updates
- Sharing promotions and special offers (only with your consent) and provide opt out systems
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
We work with trusted third-party platforms and service providers to operate our bots and agents, including:
- Meta (WhatsApp Business API) — for message delivery
- n8n — for workflow automation
- SMS gateway providers — for SMS delivery
- Voice API providers — for voice agent functionality
- Cloud hosting providers — for data storage and processing
These providers are contractually obligated to protect your data and may only use it to provide services to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Ozzbeco Kenya Limited, our customers, or others.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations:
- Reservation and order data: retained for 12 months
- Conversation logs: retained for 6 months
- Voice recordings: retained for 90 days
- Marketing consent records: retained until you withdraw consent
After these periods, your data is securely deleted or anonymised.
6. Data Security
We take the security of your personal data seriously. We implement the following measures to protect your information:
- End-to-end encryption on WhatsApp messages (provided by Meta)
- Secure HTTPS connections for all data transmissions
- Access controls limiting who can view your data within our organisation
- Regular security reviews of our bot and automation systems
- Secure storage with reputable cloud service providers
While we take all reasonable steps to protect your data, no system is completely secure. We cannot guarantee absolute security of information transmitted to us.
7. Your Rights
As a user of our services, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you
- Right to Correction: You can request that we correct any inaccurate information
- Right to Deletion: You can request that we delete your personal data
- Right to Opt-Out: You can opt out of marketing communications at any time by replying STOP
- Right to Withdraw Consent: You can withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the details in Section 10 below.
8. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
9. Third-Party Links and Services
Our WhatsApp bot or SMS messages may occasionally include links to third-party websites or services (e.g., Google Maps for our location). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. WhatsApp-Specific Terms
By interacting with our WhatsApp bot, you acknowledge that:
- Your messages are subject to WhatsApp’s own Terms of Service and Privacy Policy
- Meta (WhatsApp’s parent company) may process your data in accordance with their policies
- We use the WhatsApp Business API through Meta’s official platform
- We will only send you messages in accordance with WhatsApp’s messaging policies
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. We will notify you of significant changes by:
- Sending a message via WhatsApp or SMS
- Updating the effective date at the top of this policy
Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Ozzbeco Kenya Limited
WhatsApp: +254 755 467588
SMS: +254 755 467588
Location: Nairobi, Kenya
We aim to respond to all privacy-related requests within 7 business days.
This Privacy Policy was last updated on March 2, 2026.
Ozzbeco Kenya Limited | Nairobi, Kenya